July 21, 2016
In pursuit of exemplary service, Grundfos has now embarked upon a new concept called “1OFFICE” (One Office)”
1Office offers smoother, easier access to Grundfos support. Whatever enquiry you may have, please send your email to our new Email Address: firstname.lastname@example.org
With this e-mail you will have access to an experienced Grundfos support team who has instant access to your customer data and will be able to handle most of your enquiries right away, quickly and efficiently. If there is a need for deeper expertise, the highly skilled Grundfos experts across the entire organization will step in and assist. We take great pride in serving our customers.
Feedback also plays a crucial role in the enhancement of our customer service, and accordingly we have implemented a new Customer Complaint system. This system will be handled by a dedicated team to work on your complaints or suggestions and make sure it will be resolved/evaluated within the best possible time.
We look forward to serving you!